I am a responsible host because I adhere to the following minimum quality standards in order to protect the interests of my Guests:
My photos, list of amenities and description of the Listing are correct. Directions and landmarks to reach the Listing are precise and easy to follow. My house rules are clear and easy to understand.
My calendar is accurately updated to reflect when the Listing will be available.
I reply to booking requests/specific queries of the Guest within the 24 hour time-frame
Before accepting a reservation, I ensure that I can keep the commitment and avoid cancellation. If however, a cancellation is unavoidable, I make every effort to provide an alternative Listing that meets similar or better quality standards.
If I have any specific house rules, I ensure I communicate to the Guest well in advance. At the time of check-in, I or my representative is present to hand-over the keys, give the Guest a tour of the house and acquaint him/her to the house rules, appliances and amenities.
During the stay, I or my representative is available to sort out any issue(s) that may arise.
I always treat my Guests with utmost courtesy - before, during and after their stay.
I am mindful of my neighbours and my neighbourhood, and respect their needs and concerns.
I relay my building's common area rules to my Guest - like usage of pool, gym, park area, etc. I remind Guests not to bother my neighbours (.eg, by knocking on their doors or ringing their bells very late at night).
If I don't allow smoking, I am clear about it to my Guests and tell them about the nearest smoking area. If I allow smoking, I ensure that I have ashtrays available for my Guests.
I relay parking rules for my building and neighbourhood to my Guests.
I remind Guests about keeping noise down. I am mindful of my decision to allow pets or parties. I ensure that my Guests are clear about them inviting other guests.
If I allow pets, I ensure that guests are educated about society rules and location of the closest animal friendly parks.
I understand that it is in my best interest to keep away and/or insure valuables (like expensive paintings, artefacts, cash, expensive electronic items, jewellery, etc.), within the Accommodation. I take special care, when hosting families with small children. I ensure that my house and valuables are adequately insured.
I maintain a clean and safe environment for my Guests so that they enjoy their time spent, choose to visit again and recommend my Listing to their friends and family.
I ensure that the Listing is cleaned before the Guests arrive. I keep fresh linen, towels and other accessories ready and clean the bathrooms. I clean the Listing and provide fresh bedding at regular intervals, as specified in the Listing.
My accommodation is well ventilated. Air conditioners, heaters, showers, hot water geysers, television and other appliances, if mentioned as available in the Listing, are functional. I ensure that my Guests are made aware of how to use these appliances. There are instructions for usage of appliances where necessary.
My Listing is safe - there are no exposed wirings, electric hazards, pests or vermin. The doors, windows and locks are functional. There is a handy first-aid kit, fire extinguisher and list of emergency services. My house is child-proof and safe, especially whilst hosting families or elderly guests.
Access code or keys for my Listing are easily available to the Guest for convenient accessibility.
All the amenities I have mentioned in my Listing description are available in working condition and safe to use.
Reviews are an integral part of the SaffronStays community. I always make sure that I leave a review for my Guests within 30 days of their stay. I keep my reviews brief, accurate, and objective.
As a local, the Guest could look up to me to provide guidance and support to have a better experience of the location. I keep city guides and maps, phone numbers to call a taxi/guide, order-in menus of eating places close-by and emergency service contact numbers available at the Listing.
Material non-adherence of any of these conditions, at the sole discretion of SaffronStays, could make my Guest eligible to a refund in accordance with the Guest Refund Policy. I understand that I may also be subject to some or all of the below consequences* :
* SaffronStays reserves the right to take such corrective or other action relating to a Listing on the
website or against a Host at its sole discretion for the protection of the SaffronStays community.
