If you are new to hosting, keep tariff low and give flexibility to your guests in terms of cancellation policy and securitydeposit in order to attract more customers.
Keep your pricing in tandem with your peers; otherwise you might end-up losing business to competitors.
Keep the security deposit low or nil so that you attract more customers to yourListing. Easier option is to not keep expensive artefacts or high-end equipment in the Listing.
During off season, keep instant booking mode enabled. This way, you won't lose out on customers due to lapsed booking requests owing to negligence.
Offer discounts wherever possible, like long stay bookings to attract guests.
Keep your booking calendar organised and updated for guests to figure out accommodation availability.
Under any circumstance, don't cancel a booking. It will negatively impact your reviews and rating, culminating in a drop in business. Repeated cancellations could also result in delisting or suspension of your Listing.
Reviews
Adherence of the Host Service Assurance will ensure good ratings and build an image of trust and safety around you.
Encourage guests to leave reviews and ratings on the site. Hosts with good reviews and ratings attract most guests.
Take negative reviews seriously. They tarnish your image and raise questions about your credibility.
During off season, keep instant booking mode enabled. This way, you won't lose out on customers due to lapsed booking requests owing to negligence.
Leave a review about your experience with your guest on SaffronStays within 30 days guest check-out. It will help us evaluate the guest.
Hospitality
Clearly state the house rules when listing an accommodation to avoid unwanted guests.
All hosting related necessary permissions should be obtained prior to listing an accommodation. Take necessary measures so that your guests don't face any inconvenience.
Make sure your guests have constant access to the accommodation (keys, access codes, etc) during their stay in case you are not on site.
Be present at the time of check-in/check-out or ensure your representative is present. Be available or make a representative available to handle guests' requests or queries during their stay.
Make use of the Mapping service to add the accurate location of your accommodation so that guests don't have a hard time finding you.
Use the email facility provided by SaffronStays to reply to guests' queries on time. Contact information would be revealed only after booking confirmation.
Clean up your accommodation before your guest arrives. The cleaning should include the common areas that would be used by the guest.
Amenities listed in the amenities section of your accommodation detail should be in working state during your guest's visit. Provide new basic amenities like toiletries, towels, tissues and more on your guest's arrival.
Most of the guests staying with you are here to enjoy the local flavour. Pass on instructions regarding the local places to visit, food to enjoy and the general 'to-dos'. Make their experience memorable.
Your guest is here for an unforgettable experience. Give them something to remember all their life it can a local outing, a traditional family dinner, introduction with your friends or just sharing a life story.
