Trust and Safety

1. Before you travel or host

User Verification

All Hosts and Guests on our site are verified through a host of procedures. A few of them have been outlined below:

• We allow our hosts and guests to verify their email addresses online, as well as verify their mobile numbers using online verification methods such as OTP and email verification.
• Our featured hosts are personally visited and verified by our verification staff. They ensure the correct geo-codes are captured, pictures taken/ verified and amenities and description checked prior to according them the status of 'featured host'. This is done on a best-effort basis and does not offer a guarantee from SaffronStays.
• Social Media - In today's connected world, this is an important way to make sure their SaffronStays profile is genuine.

Trust Meter, Ratings and Reviews

Don't take our word for it, read up on what other users say. SaffronStays encourages Guests to write up on their stay experience. From others' experiences, a Guest can gauge the standards of a Host. Both Guests and Hosts can also rate each other after the stay has been completed. A user's "Trust Meter" Score is based on this rating and will give you the comfort you need whether you are travelling or hosting. Apart from a user's Trust Meter, every Listing on SaffronStays is additionally rated through location, accuracy, safety and cleanliness.

Cancellation Policy and Refunds

There is always a chance of disputes on refunds, whether you're a Host or a Guest. SaffronStays has a reliable refund policy which protects your interests. Though we leave selection of a Cancellation policy to our Hosts, Guests will always know these details before making a final decision to stay there. These cancellation policies have been defined to protect interests of Hosts as well as Guests.

3. All the time!

Data Security and Privacy protection

We collect only that much information that allows us to serve you better - where you live, your Social IDs, payment details, interests, etc., SaffronStays uses the industry-grade reasonable security standards to ensure that your details don't get misused or disclosed to anyone without your consent. You can read our Privacy Policy for more details.

Plus, we're built on a secure platform that prevents cyber thieves from stealing your information. You'll notice SaffronStays even has a SSL Server Certificate and the site and its data is protected by a 128 bit encryption.

Customer Support

Wherever you are, we're just a call or email away. Don't hesitate to call if you have any issues or complaints and we'll get back to you.

2. When you travel or host

Money in a separate account

Except in cases where the booking has been flagged off as a cash booking, a Guest pays the entire amount in advance. This amount is kept securely in a separate account and the appropriate amount is sent to the Host 24 hours after the Guest checks in. However, at times, at discretion on SaffronStays, payment maybe made in advance in order to secure a booking for the Guest. Further, an advance payment ensures that no-shows are avoided, and thereby protect the Host as well.

Guest Responsibility

No one wants an unruly guest in their house. SaffronStays aims to maintain high standards for our Guests through the Guest Responsibility policy. Every Guest is expected to adhere to the Host's house rules and maintain cleanliness of the place.

Play this "Trust & Safety" video

To learn more about Trust & Safety in our community, watch this video.